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Mobile ID

Now that you've successfully set up Mobile ID, you will be able to use your phone or other mobile device as a convenient way to open specifically-marked exterior doors to your residence hall or use your meal plan at Dalton Dining Hall, Starbucks and other dining locations.

  1. Open the Mobile ID application on your phone. Remember, you MUST be connected to Radford_Wireless or eduroam. There will be no need to login to Mobile ID, since the information is stored during the setup process.
  2. Click the 鈥Choose鈥 button to select the door or dining location you wish to access.
  3. A list of doors and dining locations you have used during the last 2 weeks will display. The locations will display with the most-accessed at the top. Select the door/dining location you want to open/use.
  4. This will take you back to the first screen. Swipe the screen to open the door (or generate payment).

Frequently Asked Questions

  • I keep getting a 鈥淒enied not within distance鈥 error.
    Ensure location services are enabled for Mobile ID. With Mobile ID open walk away from the door to an open sky area then walk back. This should update your location in the app and allow you to open your door.
  • The app is hanging up on me or will not process my transaction.
    Close the app completely and reopen it.
  • There is no sticker on the door I want to use.
    If there is no sticker, then this door is not enabled for Mobile ID.
  • I cannot authenticate my device.
    Make sure you are using your 澳门老奇人论坛 username and password. You may only authenticate a device once every 30 days. If you need to authenticate a new device you must contact us in the ONE Card Office located in Heth Hall.  Authentication of devices more than once in a 30-day period may incur a $20 fee (lost card fee).
  • Remember Mobile ID is a SUPPLEMENT to your ONE Card, it is NOT a replacement. You must ALWAYS have your ONE Card with you.